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A Tennessee Titans ticket representative may have been overly positive in describing how fans feel about the team’s 0-4 start to the 2025 NFL season.

The Titans issued a statement Wednesday in response to a screenshot shared by Paul Kuharsky, in which a ticket rep seemingly said the Titans said the team’s “fan base is very happy.”

“Thank you for flagging this. We missed the mark in a big way. These comments have been addressed and we will do better,” Titans vice president of communications and corporate affairs Kate Guerra told Kuharksy.

The text message shared by Kuharsky read, “We are 75% sold out of the new stadium. We just converted all of our current members over! So the fan base is very happy!”

The Titans are riding a 10-game losing streak dating back to December of last year. The franchise hasn’t won a game since Nov. 24, 2024, and hasn’t claimed a victory at home since Nov. 3, 2024.

Kuharsky’s screenshot was published three days after the Titans conceded their worst loss of the season in a 26-0 blowout by the Houston Texans.

Quarterback Cam Ward described his team as “ass” after the defeat, which marked the first time the Titans had been shut out since 2019.

The Titans are preparing to relocate to New Nissan Stadium ahead of the 2027 season. Titans CEO Burke Nihill said earlier this month that 70 percent of season ticket holders decided to carry over their existing commitments to the new venue, per Associated Press’ Teresa M. Walker.

But the Titans will likely need to do more than sell out the majority of seats in a new stadium in order to keep fans who haven’t seen their team win in 10 months happy.

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